A Proactive Approach to Conflict
Two Day Conflict Prevention and Response Programme
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Our two day programme focuses upon developing strategies for positive behaviour management. It allows participants to prevent, defuse and de-escalate difficult and potentially risky situations.
This session includes training in deflection and effective release (breakaway) techniques and is specifically designed for individuals working in health, social care and education environments. |
Two Day A Proactive Approach to Conflict Course Outcomes
By the end of the programme participants will have:
- Examined their own perceptions regarding conflict and the ways in which they are impacted by the behaviours of other people
- A better understanding of the difference between risk assessment and risk management. And that conflict, like any other hazard in the workplace, should be accurately assessed before appropriate precautions are put in place.
- Considered the fundamentals of good practice in relation to challenging behaviour. Shifting their emphasis away from the client and ensuring that they approach their practice with clarity.
- Discussed the attitudes of people at all levels in organisations, the style of their practice and their effectiveness.
- Clarity about their rights and responsibilities under current legislation and how it is relevant to everyday practice.
- An enhanced skills and ability to defuse confrontation using verbal responses.
- The ability to safely apply a variety of physical interventions to protect themselves and others from physical harm and, where required facilitate their escape from a range of situations.
- The skills to develop and consistently use person centred plans, behavioural plans and risk assessments to safely, effectively and consistently respond to conflict as a team.
Target Audience
This session is focused upon individuals working in health, social care and education. The content and examples used will be tailored to the roles of the participants and the environments in which they work. All of our physical interventions can be adapted for use with adults, children and older clients.
This session is focused upon individuals working in health, social care and education. The content and examples used will be tailored to the roles of the participants and the environments in which they work. All of our physical interventions can be adapted for use with adults, children and older clients.
More information and booking your training
All our programmes can be delivered at your premises or a convenient location at a time that fits with the running of your organisation. We can also deliver training virtually using the Zoom or Microsoft Teams platforms.. For more information and to make a booking please call 0800 772 0373 or email [email protected].
All our programmes can be delivered at your premises or a convenient location at a time that fits with the running of your organisation. We can also deliver training virtually using the Zoom or Microsoft Teams platforms.. For more information and to make a booking please call 0800 772 0373 or email [email protected].