One Day De-Escalation and Conflict Resolution Training​
Our one day conflict awareness training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this session we share simple and effective strategies for creating and maintaining safe working practices and environments.

One Day A Proactive Approach to Conflict Course Outcomes
​By the end of the programme participants will be able to:

• Examine  their own perceptions regarding conflict and the ways in which they are impacted by the behaviours of other people
• Identify the differences between risk assessment and risk management. And that conflict, like any other hazard in the workplace, should be accurately assessed before appropriate precautions are put into place
• Consider the fundamentals of good practice in relation to challenging behaviour. Shifting their emphasis away from the client and ensuring that they approach their practice with clarity
• Discuss the attitudes of people at all levels in organisations, and how this influences their practices
• have increased clarity about their rights and responsibilities under current legislation and how it is relevant to every day practice
• Demonstrate an enhanced skills and ability to defuse conflict using verbal responses.

Target Audience
​This session is appropriate for people working in all sectors. The content and examples used will be tailored to the roles of the participants and the environments in which they work.

​More information and booking your training
​All our programmes can be delivered at your premises or a convenient location at a time that fits with the running of your organisation. We can also deliver training virtually using the Zoom or Microsoft Teams platforms. For more information and to make a booking please call 0800 772 0373 or email Matt at [email protected]