For over 30 years we've been trusted to provide the practical tools to keep people safe

​Our programmes are designed for individuals who work in a variety of roles and settings, including:
- Housing officers, support workers, social workers and outreach teams 
- Community centre staff and volunteers
- Public-facing roles in city centres, libraries, and local hubs  
- Anyone engaging directly with the public in unpredictable, volatile or potentially unsafe environments 

We deliver practical, scenario-based training focused on:

​Conflict resolution and de-escalation  
 Learn how to recognise the early warning signs, respond calmly, and defuse escalating situations before they become unsafe using our unique A Proactive Approach to Conflict (APATC) model.

Personal safety strategies  
From planning a safe route to assessing environments upon arrival, we teach proactive techniques to enhance your safety before, during, and after interactions.

Lone working awareness  
We help teams to appreciate the unique risks of working alone and develop tailored strategies to protect them in client's homes, public spaces, and community settings.

Exit planning and environmental awareness  
Highlighting when to switch to 'plan B', how to identify viable exit routes, and what to do if leaving isn’t an option. Heightening our awareness of the environments we encounter and the unique risks we may face.

De-Escalation and Conflict Resolution
Our de-escalation and conflict resolution awareness programme include our unique A Proactive Approach to Conflict model to help you to develop a  deeper insight into the reasons why we may encounter conflict and how to defuse potentially volatile situations.
​Click here to learn more

Personal Safety and Lone Working
Our personal safety and lone working programme provides the practical tools and strategies to implement before we leave, when we arrive in an area, when we enter a property and when we intend to leave a property to keep us safe.
​Click here to learn more

​Conflict isn’t just physical—it’s emotional, cumulative, with an impact that is often invisible
Our programmes therefore include a focus upon:

​Post-incident debriefing and emotional wellbeing  
We help you to recognise the signs of emotional fatigue and vicarious trauma, providing the practical tools to support your psychological wellbeing and resilience.

Our training goes beyond surface-level safety to address
The lasting impact of repeated exposure to tension or aggression. The consequences of being hyper-vigilant and how to identify the signs of burnout or emotional fatigue in yourself and others ​

Tailored to your role and specific setting
We don’t believe in a one-size-fits-all approach. Our training is therefore:
- Flexible, delivered in-person or online, at a time and location that suits you
- Adapted to your setting, using terminology, phrasing, and language that resonates with your teams
- Inclusive  Designed for people from different age groups and with different levels of experience and exposure
- Practical, built around real-world scenarios and your organisation’s unique challenges

Are you ready to take the next step?  
Contact Matt at [email protected] or call 0800 772 0373 to arrange a free, no obligation consultation.

All of our programmes can be delivered at your premises or a convenient location at a time that fits with the operation of your team.
We can also deliver training virtually using the Zoom or Microsoft Teams platforms.