A Proactive Approach to Conflict
One Day Conflict Awareness Programme
This session incorporates the first six modules from within the Space System:
Module 1 - Principles of Conflict
To encourage participants to examine their perceptions regarding conflict.
Module 2 - Risk assessment
To understand the difference between risk assessment and risk management. That conflict, like any other hazard in the workplace, should be accurately assessed before appropriate precautions are put in place.
Module 3 - Proactive working
To focus attention on the fundamentals of good practice in relation to challenging behaviour. To shift emphasis away from the client, ensuring that staff approach their practice with clarity.
Module 4 - Attitudes
To examine the link between the attitudes of people at all levels in organisations, the effectiveness and style of their practice. Models of behaviour in relation to conflict will be compared.
Module 5 - Health and Safety
To ensure that participants are clear about rights and obligations under current legislation and the relevance to everyday practice. How dangers, hazards and risks cover a wide spectrum. That participants develop suitable precautions to risks experienced in the course of their duties.
Module 6 - Verbal Responses
To enhance skills and ability to defuse confrontation using verbal responses. Approaches and strategies to suit relevant situations. Non-verbal skills will also be considered.
This session is appropriate for all individuals who work in health, social care, housing or any other client-facing environment. The content and examples used will be tailored to the roles of the participants. There are bespoke programmes available for those people working in children's services, learning disability services and services which support older people.