A Proactive Approach to Conflict
Four Day Safety Prevention and Conflict Awareness Programme
Our all-encompassing four day programme has a key emphasis on both safety and awareness.
This session includes the content within our one day and two day programmes but also includes practical responses (physical interventions), easily learnt, ethical skills that maintain our and our clients safety in a non-aggressive manner.
This session incorporates all fifteen modules from within the Space System:
Module 1 - Principles of Conflict
To encourage participants to examine their perceptions regarding conflict.
Module 2 - Risk assessment
To understand the difference between risk assessment and risk management. That conflict, like any other hazard in the workplace, should be accurately assessed before appropriate precautions are put in place.
Module 3 - Proactive working
To focus attention on the fundamentals of good practice in relation to challenging behaviour. To shift emphasis away from the client, ensuring that staff approach their practice with clarity.
Module 4 - Attitudes
To examine the link between the attitudes of people at all levels in organisations, the effectiveness and style of their practice. Models of behaviour in relation to conflict will be compared.
Module 5 - Health and Safety
To ensure that participants are clear about rights and obligations under current legislation and the relevance to everyday practice. How dangers, hazards and risks cover a wide spectrum. That participants develop suitable precautions to risks experienced in the course of their duties.
Module 6 - Verbal Responses
To enhance skills and ability to defuse confrontation using verbal responses. Approaches and strategies to suit relevant situations. Non-verbal skills will also be considered.
Module 7 - Agreed responses
To understand that the majority of challenging behaviour is predictable. To learn to develop and consistently use plans to safely and effectively respond to conflict.
Module 8 - Prevention and Awareness
To understand that when there is potential for violence, awareness is crucial. Environmental awareness, awareness of others and most importantly self-awareness.
Module 9 - Staff Care
To give realistic methods of providing an environment that is caring toward the work force, as well as service users, that are simple to implement.
Module 10 - Sensitivity & Awareness
To develop awareness and sensitivity to body movement. To improve the ability to deal with aggression through awareness, concentration, calmness and controlling fear.
Module 11 - Practical Responses
To develop the skills of escaping in a non-aversive manner using Awareness and Release techniques.
Module 12 - The Law
To ensure that participants are familiar with the law as relevant to their practice, particularly when protecting oneself from the threat of violence.
Module 13 - Post Incident Support
To convey information regarding both short and long term psychological, physical and emotional effects of distress. To provide participants with realistic methods of providing support for themselves and their colleagues.
Module 14 - Assessment & Functional Analysis
To develop skills and knowledge required to complete comprehensive assessments. To have an appreciation of the process of analysing the function of behaviour and how this contributes to the development of proactive and reactive plans.
Module 15 - Practical Responses
To develop the skills of holding techniques. The legal and ethical connotations, safety, capabilities of staff, risk and monitoring will be considered.
This session is appropriate for individuals who work in higher risk health and social care environments. There are bespoke programmes available for those people working in children's services, learning disability services and services which support older people.